Deliver faster answers for customers and fewer questions for your support team with Intercom's integrated knowledge base.
Como usar Intercom?
To use Intercom's integrated knowledge base, set up a central place for customers to find answers, tips, and important info. Customize the help center to match your brand. Create engaging articles with multimedia and tailor them to different audiences. Use feedback loops to improve your content. Use outbound messaging to resolve issues before they arise.
Casos de uso do Intercom
Recursos principais do Intercom
Workspace that connects inbox, tickets, and help center
AI chatbot and automations
Product tours, outbound messages, and more for proactive support
Fully integrated, omnichannel platform
Messenger apps and integrations
Customer service trends, product releases, and best practices in the resource library
Integrate with or build apps on top of Intercom in the developer hub
Insights and best practices from industry experts in webinars
Deep-dive courses in the academy to master Intercom
Product demos in the demo series to learn how Intercom can grow your business
Community to ask questions, find answers, learn from experts, connect, and get inspired
Help center articles for faster self-serve answers
FAQ do Intercom
What is Intercom?
How does Intercom's integrated knowledge base work?
Can I create multilingual articles with Intercom?
Can I customize the help center to match my brand?
How can Intercom help me improve my content?
What is outbound messaging?
What industries does Intercom serve?
